Effective Date: 26th August 2025 

Welcome to Tropical Goodness NZ. By accessing or shopping on www.tropicalgoodness.co.nz (the “Site”), you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order. 

General

• Tropical Goodness is an eCommerce store based in New Zealand offering premium organic products, including coconut, spices, dehydrated fruits, and related goods.

• By using this Site, you agree to comply with New Zealand law and these Terms & Conditions.

• We reserve the right to update or change these Terms at any time, and it is your responsibility to check them periodically. 
   

Pricing & Orders

• All prices are listed in New Zealand Dollars (NZD) and include GST (if applicable).

• We reserve the right to change prices or product availability without prior notice.

• Placing an order constitutes an offer to purchase. We may accept or decline an order at our discretion (e.g., stock unavailability, pricing errors).

• Once your payment is received, your order will be processed and dispatched. 
   

Payment

• Payment must be made in full at the time of order via the payment methods provided at checkout.

• We use secure third-party payment gateways to process payments. Your payment details are not stored on our servers. 
   

Shipping & Delivery

• We deliver New Zealand–wide. Shipping costs and delivery timeframes are displayed at checkout. 

• Delivery times are estimates only and may vary due to external factors beyond our control (e.g., courier delays). 
   

Returns & Refunds

• If an item arrives damaged, incorrect, or faulty, please contact us within 3 days of delivery with proof (e.g., photos).

• We will offer a replacement, store credit, or refund in accordance with the Consumer Guarantees Act (NZ).

• We do not accept returns for change of mind on perishable or opened food products. 
   

Wholesale

• Wholesale orders may be available on request.

• Separate terms and conditions may apply to wholesale customers, including minimum order quantities and special pricing agreements. 
   

Intellectual Property

• All content on this Site, including text, images, logos, and product descriptions, is the property of Tropical Goodness or its suppliers.

• You may not copy, reproduce, distribute, or use content from this Site without prior written permission. 
   

Customer Accounts

• Customers may create an account for faster checkout and order tracking.

• You are responsible for keeping your login details secure.

• We reserve the right to suspend or terminate accounts that breach these Terms. 
   

Liability Disclaimer

• While we make every effort to ensure product accuracy and quality, Tropical Goodness is not liable for:

• Delays in delivery outside our control.

• Misuse of products purchased from our Site.

• Minor differences in product appearance due to natural variations.

• To the extent permitted by law, our liability is limited to the purchase price of the product. 
   

Governing Law

These Terms & Conditions are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.