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Tropical Goodness NZ
Terms & Conditions
Effective Date: 26th August 2025
Welcome to Tropical Goodness NZ. By accessing or shopping on www.tropicalgoodness.co.nz (the “Site”), you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
General
- Tropical Goodness is an eCommerce store based in New Zealand offering premium organic products, including coconut, spices, dehydrated fruits, and related goods.
- By using this Site, you agree to comply with New Zealand law and these Terms & Conditions.
- We reserve the right to update or change these Terms at any time, and it is your responsibility to check them periodically.
Pricing & Orders
- All prices are listed in New Zealand Dollars (NZD) and include GST (if applicable).
- We reserve the right to change prices or product availability without prior notice.
- Placing an order constitutes an offer to purchase. We may accept or decline an order at our discretion (e.g., stock unavailability, pricing errors).
- Once your payment is received, your order will be processed and dispatched.
Payment
- Payment must be made in full at the time of order via the payment methods provided at checkout.
- We use secure third-party payment gateways to process payments. Your payment details are not stored on our servers.
Shipping & Delivery
- We deliver New Zealand–wide. Shipping costs and delivery timeframes are displayed at checkout.
- Delivery times are estimates only and may vary due to external factors beyond our control (e.g., courier delays).
Returns & Refunds
- If an item arrives damaged, incorrect, or faulty, please contact us within 3 days of delivery with proof (e.g., photos).
- We will offer a replacement, store credit, or refund in accordance with the Consumer Guarantees Act (NZ).
- We do not accept returns for change of mind on perishable or opened food products.
Wholesale
- Wholesale orders may be available on request.
- Separate terms and conditions may apply to wholesale customers, including minimum order quantities and special pricing agreements.
Intellectual Property
- All content on this Site, including text, images, logos, and product descriptions, is the property of Tropical Goodness or its suppliers.
- You may not copy, reproduce, distribute, or use content from this Site without prior written permission.
Customer Accounts
- Customers may create an account for faster checkout and order tracking.
- You are responsible for keeping your login details secure.
- We reserve the right to suspend or terminate accounts that breach these Terms.
Liability Disclaimer
- While we make every effort to ensure product accuracy and quality, Tropical Goodness is not liable for:
- Delays in delivery outside our control.
- Misuse of products purchased from our Site.
- Minor differences in product appearance due to natural variations.
- To the extent permitted by law, our liability is limited to the purchase price of the product.
Governing Law
These Terms & Conditions are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.
