Tropical Goodness NZ
FAQ
Orders & Payments
Simply browse our products, add items to your cart, and proceed to checkout. You can checkout as a guest or create an account for faster future orders.
We accept major credit/debit cards, online banking, and other secure payment methods shown at checkout. All payments are processed through trusted payment gateways.
No, you can check out as a guest. However, creating an account allows you to track orders, save your details, and reorder quickly.
Shipping & Delivery
Yes! We deliver New Zealand–wide.
Yes, On seasonal promotions
Delivery usually takes 2–5 business days depending on your location. Rural deliveries may take a little longer.
Currently, we only deliver within New Zealand. For wholesale export enquiries, please contact us.
Returns & Refunds
If your order is damaged, faulty, or incorrect, please contact us within 7 days with your order number and a photo. We’ll arrange a replacement or refund.
For health and safety reasons, we cannot accept returns for opened or perishable food items if you simply change your mind. Please choose carefully.
Products
Yes, many of our products are certified organic, and we work directly with trusted growers to ensure the highest quality.
No — our products are naturally processed, with nothing artificial added.
- Spices: Store in an airtight container away from sunlight.
- Coconut products: Store in a cool, dry place; refrigerate after opening if indicated.
- Dried fruits: Keep sealed and store in a cool, dry place.
Yes, we offer wholesale options for businesses. Please contact us for details.
Customer Support
You can reach us at:
📧 [email protected]
📞 +64 210 281 2971
📍 19 Siren Street, Wainui Auckland, New Zealand 0932
We typically respond to enquiries Monday–Friday, 9am–5pm (NZST).